Frequently Asked Questions

Quick answers to common questions about CloudTest exams, proctoring, payments, results, and support.

01) What is CloudTest?

CloudTest is a platform to create, schedule, invite candidates, and run secure online assessments with proctoring and post-exam reporting.

02) How do I get my exam invitation link?

You’ll receive an email invite containing:

  • Exam name
  • Date and time
  • Exam link
  • Login instructions
03) What devices and browsers are supported?

For best results, please use:

  • Laptop or desktop
  • Latest Chrome or Edge
  • Stable internet connection
  • Supported browser permissions

Some exams may restrict mobile devices or certain browsers depending on the proctoring requirements.

04) What permissions do I need to allow?

Depending on the proctoring rules, you may be asked to allow:

  • Camera access
  • Microphone access
  • Screen access
  • Browser permissions

If you deny required permissions, the exam may not start.

05) How does identity verification work?

Depending on exam settings, CloudTest may require:

  • Selfie or live photo
  • Name verification
  • Email verification
  • Phone verification

Verification steps are shown before the exam begins.

06) How can I pay?

You can pay using UPI, credit card, debit card, net banking, or bank transfer. For enterprise plans, invoicing is also available.

07) How do I set up an account?

Sign up, create your first exam, add questions manually or by import, then publish and share the exam link with your users.

08) Can I pause the exam?

Most proctored exams do not allow pause to maintain fairness. If your exam allows pausing, you’ll see a pause option along with pause rules and timer behavior.

09) When will I get my results?

Results availability depends on the exam type:

  • Some exams show instant scores
  • Some require manual evaluation
  • Some require proctoring review
  • Status may appear in dashboard

You’ll see updates in your dashboard or receive a notification if enabled.

10) Do you provide customization and bug support?

Yes. We provide setup help and customization support for selected plans. You can contact us with your requirement.

11) Will candidates get results instantly after submitting?

For objective questions, results can be instant. For subjective answers, you can review manually before publishing results.

12) Who do I contact for help during the exam?

Use the Help or Support option on the exam page if enabled, or contact the exam organizer. Keep these details ready:

  • Registered email or phone
  • Exam name
  • Error screenshot
  • Issue details